To summarize, the problem is this: Dropbox now opens a new file browser and an associated Dock icon every time it starts, even if you don't want it to. I don't blame the individual support reps-Dropbox the company needs to make sure its employees are prepared to answer user questions, especially in advance of major changes that will inevitably lead to a rise in user complaints. ![]() But when Dropbox rolled out a major change to its Mac application, it had support reps replying to Mac users without knowing what they were talking about. As a result, Dropbox's users have to explain to Dropbox employees how Dropbox's application works on the Mac.Īs a division of labor, it probably makes sense for some support reps to specialize in Dropbox for Windows, or Dropbox for Mac, or Dropbox for mobile devices, etc. ![]() Instead, I learned something both frustrating and fascinating: there are numerous Dropbox support employees who apparently have never used their company's Mac application and do not understand how it works. ![]() Further Reading Dropbox silently installs new file manager app on users’ systems
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